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1. Are there any screen shots of the program in operation?. The documentation contains screen shots of the many forms used in the program. 2. What hardware do I need to run the system? You only need a Windows based computer and a printer. We strongly recommend using a laser printer with a fast time to first page for generating receipts for your sales. We have systems available here that include a laser printer and a 15" LCD monitor, but you may be able to get a hardware system from your local computer dealer for less (they don't have to cover shipping and handling). 3. I downloaded the Demo version, but I cannot record any sales. You must have vendors defined for a sale to be made. Use the BackRoom program to modify the Vendor table and add vendor id's and information. If this doesn't solve your problem, feel free to contact us (below). 4. I installed the software using an administrators account, as per instructions. Now no other user can use the programs. You must set the sharing for "C:\StoreDB" folder to shared and writable by everyone. 5. I don't see any provisions to use QuickBooks, why not? Other POS programs claim that interface to QuickBooks allows you to manage inventory and banking with that program. We have built those capabilities in so that you do not have to have an additional program and expense. If we find enough demand for the interface, we may be adding a feed to QuickBooks feature in the future. 6. Can the program print to a receipt printer? We looked at setting up printing to a receipt printer. Although adding the capability would not be difficult, we decided that the extra expense for the hardware and supplies would make (especially in a single station store) things more complex than necessary. A receipt for each sale is printed onto a full sized sheet with all the items fully described and your store information as a header. 7. If I decide to buy the system, will the information in the Demo be lost? When you purchase the system, we can "walk you through" moving the information from your demo to the newly installed programs. You should go ahead and enter any Vendor or Customer information (even inventory if you will be using that feature) into to the Demo. 8. I see two prices for the software. What is the difference? The software is configured (customized) so that your store address and contact information get printed at the top of each invoice and some reports for your vendors. It is then mailed out Priority mail on a CD to your shipping address. The $170 price is just for the customization and mailing. We only supply phone or email support to help you get installed and running. For $260, you will have support for 18 months which will include any upgrades that occur as we add newly requested features. Also, we will put a download for your vendor item entry program on our site. You can also buy or extend such support for a year at $75. 9. I just sold an inventoried item on eBay. How do I adjust my inventory? If you are doing business on eBay, you could set up a Sales Desk computer to be an eBay desk. This has the advantage of not only properly adjusting your inventory but will also allow you to track your customer and include a printed invoice with your shipment. If your volume doesn't justify a separate Desk, then you can use the Back Room program to first comment the available item then use Remove Item feature to decrement the in stock count. 10. I have looked at the feature list and am not sure of what the programs will do. We suggest downloading the Documents and reading through them. You can download the demo and give the system a real trial. Contact Us (below) for setting up an in store demo if you are in Western New York. 11.We have a co-op where dealers take turns working the checkout. Will a salesclerk be able to see others information? Full information about all the vendors and sales is available only in the BackRoom program. We now have added password protection to the program so you can control who has access to the information. The clerk can see what is inventoried for anyone (an aid to looking up answers to customer inquires) but not any dealer history. 12. Can the program print checks to pay the dealers? Currently we have no provision for printing checks directly from the program. However, there is a individual report for each vendor which clearly shows what is owed or due. We are looking at adding this capability in the future as an upgrade. Contact us for suggestions about free, easy to use check writing programs currently available. 13. Is it possible to print item labels without entering the items into inventory? The label program produces labels independently of the inventory. By simply printing the labels and not importing the saved data to the BackRoom, the items will not be entered into inventory. However, to use the barcode feature, the item must be in inventory. 14. Is there any limit to the number of vendors? There is no limit to the number vendors (dealers or consignors) that the program will handle. In fact there are no limits on number of customers, items, or sales that are handled. The only limit is the amount of space taken up by the database which is very compact and should not give you any problems. The only limit in the program is that total number of sales at one sales desk is limited to 999 sales/day.
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